Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. Returns of certain types of merchandise are not permitted.

Returns of certain types of goods are not permitted. Perishable items, such as food, flowers, newspapers, or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that are not returnable:

• Gift cards
• Downloadable software
• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (where applicable)

• Books showing obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
• Any item that is not in its original condition, is damaged, or is missing parts for a reason not due to an error on our part.
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email to let you know that we have received the returned item.

We will also inform you whether your refund is approved or declined. If approved, your refund will be processed and your credit card or original payment method will be automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time for your refund to be officially posted.

Next, contact your bank. The posting of a refund is often preceded by a processing delay.

If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@cospal.fr .

Items on sale or promotion (if applicable)

Only items at full price are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that were originally faulty or damaged.

If you need to replace yours with the same item, please email us at contact@cospal.fr and send your article to: 3 Rue Chauveau Lagarde , Paris , 75008 , France .

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item.

Once we receive the returned item, a gift voucher will be sent to you by mail. If the item wasn't marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of giving it to you later, we will send the refund to them, and they will therefore be aware that you returned their gift.

Shipping

To return your product, you must send it to the following postal address: 3 Rue Chauveau Lagarde , Paris , 75008 , France .

You are responsible for the return shipping costs. These costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75 , we recommend using a trackable shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.