FAQ

Find our answers to your questions

Welcome

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  • Do you send free samples?

    DECLÉOR does not send out samples. To receive trial sizes, please visit a point of sale and speak with a beauty consultant, who will recommend the product best adapted to your needs.

     

  • How can I find the store nearest me?

    Find all of our points of sale in the POINTS OF SALE section on our website. You can sort points of sale by country, postcode and city.

  • Are there salons that exclusively offer DECLÉOR treatments?

    Yes, there are exclusive DECLÉOR salons 100% :

    L’Institut DECLÉOR
    36 rue des Petits Champs
    75002 Paris
    Tél. 01 44 50 53 10
    http://www.decleor.fr/institut-decleor/

    SPA DECLÉOR
    GALERIES LAFAYETTE HAUSSMANN
    Espace Franck Provost – 2ième étage
    40 Boulevard Haussmann 75009 Paris
    Tel.: + 33 (0)1 42 82 31 62

    CABINE DECLÉOR
    PRINTEMPS HAUSSMANN
    Espace Beauté – 1er étage
    64 Boulevard Haussmann 75009 Paris
    Tél. 01 42 82 54 51
    Ouvert du lundi au samedi de 10h à 19h

    DECLÉOR AROMASPHÈRE
    22 rue Source de l’Hôpital
    03200 Vichy
    Tél. 04 70 32 13 65
    Ouvert lundi de 14h à 19h, du mardi au vendredi de 9h à 19h et le samedi de 9h à 17h, sur rendez-vous
    www.aromasphere-vichy.fr

    DECLÉOR AROMASPHÈRE
    1 avenue des Chasseurs
    34920 Le Crès
    Tél. 04 67 03 42 68
    Ouvert du lundi au samedi de 9h à 20h sur rendez-vous
    www.aromasphere-lecres.fr

  • Is there a loyalty card?

    Discover our loyalty card 8+1* http://www.decleor.fr/carte-fidelite-decleor-8+1/ 
    (*This loyalty card is available for France residents only)

  • What is Aromatherapy?

    At the heart of our products lies a certainty: the power of Essential Oils.
    It is at the very origin of Aromatherapy, the art of subtly combining aromatic essences naturally derived from plants.
    The combination of these precious concentrates with powerful active ingredients, capable of meeting the precise needs of the skin, led to the unique know-how of DECLÉOR, an expert cosmetic Aromatherapy brand for several decades: over 35 years of research have allowed us to select 38 Essential Oils used in 150 formulations.

  • How long can I keep my product once it is opened?

    The “period of validity after opening” is indicated on the boxes.
    This period is indicated in number of months. This is the period during which the product must be used once it has been opened. This time period is valid as long as the product is preserved in normal storage conditions and not exposed to extreme temperatures.
    For example, “12 M” signifies that we do not recommend use of the product 12 months after it has been opened. The number of months indicated for the “period of validity after opening” varies according to the type of cosmetic product.
    In particular, we recommend not using your suncare products the following year.

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